1byone provides a straightforward warranty that is valid from the date of retail purchase for a period of 2 year. During the warranty period, 1byone will offer options: (A) replace the product with an equivalent new product; (B) provide a partial or full refund of the original purchase price to you in exchange for return of the product. With any warranty request, you can directly contact 1byone at ushelp@1byone.com or 1byone.com/refund



Warranty information tips


1byone provides 90 days money back guarantee starting from the date of purchase for ANY reason. Undamaged product will be returned for a full refund. Once the returned product arrives back in 1byone’s warehouse for inspection, the refund process will begin.

  • Returns must include all accessories
  • Items must include original packaging
  • For non-quality related warranty claims, 1byone is responsible for shipping costs
  • For non-quality related warranty claims, 1byone refunds the cost of the product itself
  • Returns may be rejected if items do not meet the above requirements

It is not possible to process a request for a refund for non-quality issues when warranty expired. Our warranty service is limited to all purchases made directly from 1byone. For purchases not made directly from 1byone, please contact the retailer you purchased from. (Unauthorized reselling of 1byone products is prohibited.)

Contact information

what can we heip you with?

  • Issue
  • Refund
  • Exchange
  • Amazon Purchase Site*

  • Reason for Request*

  • Category*

  • Order ID*

  • Product SKU*

  • Country*

  • Current Address*

  • Postal Code*

  • Phone Number*

Issue Details*

  • Amazon Purchase Site*

Attachments :Upload proof of purchase or issue images here